Privacy Policy

About Charter Financial Planning

Charter Financial Planning (Charter) is a member of the AMP group.

Charter is a holder of an Australian Financial Services Licence, issued by ASIC.

What does Privacy mean for me?

Privacy is important to us and to our clients. The privacy laws ensure that you understand:

we maintain a record of your personal information,
how we use your information, and
to whom we may disclose your information.

In addition it reinforces our commitment to keeping your information up to date and secure.

What types of personal information about me does Charter Financial Planning hold?

We collect and hold information about you that is both relevant and necessary in order for us to provide you with financial advice and services. The information we hold depends on the services provided and may include information about your identity, personal objectives, financial position, health, lifestyle and financial plan.
We will always endeavour to obtain your information directly from you.

How does Charter Financial Planning use my personal information?

Our primary purpose in collecting your personal information is to understand your financial and lifestyle goals and provide you with appropriate financial advice.
Your information is used to develop a financial plan which aims to bridge the gap between where you are now and where you would like to be.

At any time, we may need to appoint another financial adviser, within the Licensee, to manage your financial needs and services. You will be advised of any change to your financial adviser in writing. Your new adviser will be provided access to your information.

We may also use your information to bring to your attention other strategies, services or products that may be relevant to your financial plan.

Who does Charter disclose my personal information to?

Your information is only disclosed to other parties as are necessary for us to provide our services to you. Other parties may include fund managers, life companies, other Licensees and related parties. In addition, we will disclose your information where we are required to by law.

We will not pass your information to other parties for any purposes other than those for which you have been informed.

How do I get access to the personal information Charter holds about me?

You may request access to the information we hold about you by contacting your financial planner or Charter directly. Upon receipt of your request we will endeavour to service your request as fully and as quickly as possible.

In some circumstances access to your information or parts thereof may not be possible. If this is the case we will inform you as to why and, where practicable, make alternative arrangements. Depending on the requirements a fee may be charged to service requests.

How do I make a complaint?

If you are not satisfied with our privacy arrangements, please contact your financial planner who will seek to resolve your concerns within three working days. If this is not possible, you will be referred the Licensee.

If you are not satisfied with the Licensee response to your complaint, you may contact:

Director of Compliance
Office of the Australian Information Commissioner
GPO Box 5218
SYDNEY NSW 1042

Contact your financial planner:

Name: David Kearns, Authorised Representative

Address: 75 Victoria St (PO Box 27) Grafton NSW 2460

Phone: 02 6642 1599

Email: info@planbiz.com.au

Web: www.planbiz.com.au

Asset Innovation Award 2009

Branching from the well known Financial Review, Asset Magazine is one of Australia’s leading publications for financial planners and investment professionals. This puts Asset in a great position to recognise the leaders in the financial planning industry. The Asset Innovation Awards are a great opportunity to showcase the financial planning industry’s entrepreneurial and modern spirit. Our focus on innovation is complimentary to Asset’s commitment to identifying the financial planning businesses of the future.

The Asset Innovation Awards for financial planning are conducted in conjunction with The Asset Platform Innovation Awards, judged by Investment Trends; and The Asset Margin Lending Awards and The Asset Risk Awards, judged by Rice Warner.

For the past seven years, Asset has identified organisations that are tackling business challenges head on, coming up with new solutions and forcing new innovations. In August 2009 PlanBiz Financial Services were awarded the Asset Innovation Award. PlanBiz competed against significantly larger financial planning practices nationwide, but managed to take out the honour based on their ability to combine innovation and improvement of their business practices whilst maintaining a personal relationship with their clients.

State Value of Advice Awards – Finalist

The State Value of Advice Awards awarded by AXA and Charter Financial Planning recognises the added value a thorough approach to financial planning can provide.
Throughout Queensland and northern New South Wales all financial planners within the AXA and Charter Financial Planning network were invited to provide one example of how one of their clients’ situations had improved since meeting with a financial planner.

PlanBiz Financial Services provided details of a recent client who had modest retirement savings, was reliant on Centrelink income and was now in their second marriage.

The financial plan PlanBiz laid out a strategy which addressed the following:

Maximising their Centrelink income.

Increasing their retirement income

Limitations of frozen assets (that is, assets which were not currently available for withdrawal)

How their superannuation and retirement income streams would be dealt with in the event of their death/s

Ongoing service expectations

The national judging panel judged the presentation of this real case and named PlanBiz Financial Services a finalist for 2010, with the recognition that even with modest retirement savings, the importance of the strategy and structure of the investments continues to play an integral role in improving any person’s financial wellbeing.